Write to us at support[at]teasemeet.com (replace [at] with @). The more detail you include, the faster we can help, so a few lines about what you were doing and what you expected is perfect.
What we can help with
- Account and login. Cannot get in, or something looks wrong on your account.
- Coins and payments. A purchase did not show up, or you were charged and want to check.
- Safety reports. Someone broke the community guidelines and you want to give us more than the report button allows.
- Technical problems. Camera, microphone or connection issues. Try the cam to cam chat tips first, then write to us.
- Partnerships and press. Tell us who you are and what you have in mind.
What to include in your message
- The device and browser you use (for example, iPhone with Safari).
- What happened, and roughly when.
- For payments, the time of the purchase and the amount.
- For safety reports, anything that helps us find the call. Please do not send screenshots of other people.
Never send passwords or full card numbers. We will never ask for them.
Before you write
A lot of questions are answered on the how it works and safety pages. If your question is about whether something is free, the free video chat page lays out what uses coins.
What happens after you write
A real person reads your message. If it is a technical problem, we will usually ask a follow-up question or two. If it is a safety report, we will look at it first and take action where the rules were broken. We cannot always share the outcome of a report, which protects everyone involved, but each report helps us spot patterns.
Your message is used to help you and to improve TeaseMeet, and is handled as described in the privacy policy.
Frequently asked questions
How fast will I hear back?
We read every message and reply as soon as we can. Safety reports are looked at first.
Can I report a user here?
Yes, but the report button on the call screen is the quickest way. Use this page when you need to add detail.
Do you offer phone support?
Support is by email.
What if I was charged but did not get my coins?
Write to us with the time of the purchase and the amount, and we will check it. Please do not send full card numbers.
Where do I report a safety problem during a call?
Use the report button on the call screen, then block. If you need to add detail afterwards, write to us here.